Returns & Exchanges

Returns of items are possible within 7 days from the moment of receiving the order.

Returns & Exchanges

1. Requirements:

Please take into consideration that we only accept qualifying returns but not exchanges.

If you would like to exchange size/ color, please return your product for a refund, than place new order.
In case of extra shipping cost occured you will be responsible to take care of them.

If you decide to use a different delivery service, all costs will be at your expense and we will not be able to accept liability for lost or damaged returns.


Refunds are issued once the returned products clear our inspection.


1) An item is eligible for cancellation if:
-your order is still under “Pending” status
-the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay;
-the ordered item is out of stock.

2) We accept return(s) if:

-you receive a product different from your order;
-you receive a defective product.

*Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

*Please include all contents of the original package and free gifts (if applicable) in your return packaging.

* International Shipping fees are not refundable for Returns of Exchanges.

3) We do not accept return(s) if:

-you are returning  bags or accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff

The following items are not considered defective:

* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production

If you have questions contact us: pinkspink@inbox.ru

F.A.Q.

If you have a different question or complaint, feel free to contact us here

What payment methods can I use?

We offer different payment methods including major providers like Mastercard, Visa, PayPal, Stripe, as well as many different local payment methods including AliPay and other.

Can I purchase items with another currency?

Yes, you may select a currency based on your personal preference. When you select your country in the country selector on the upper right of the website or are taken directly to your country’s version of the website, you will see prices listed in the regional currency.

Can I make changes to my order after it’s been placed?

Of course, once you've placed the order, our manager will get in touch with you to confirm all the particulars. We'll be able to offer guidance concerning the item, size, and even share photos. If you choose to exchange the item or cancel the order, you'll also have the option to do so after coordinating with the manager.

However, if you're exchanging the item for a different size or color, you'll need to initiate a return for the initial item and place a new order for the product.

How To Return My Items?

You will be able to return items within You can initiate a return within 7 days of receiving the order. We will assist you in submitting a request on the delivery company's website. Unfortunately, the return shipping costs and any applicable tax payments are the customer's responsibility.Important: Items must be sent in their original packaging and with all tags attached. Refunds will be processed upon receiving the item at the store's warehouse.

How long does delivery usually take?

It depends on the country and city of delivery; on average, worldwide shipping is typically carried out within 3-7 days after placing the order.

How Can I Track My Order?

Once you've submitted your request and the item is ready for shipment, we will notify you and provide the tracking number for your parcel. Don't worry, you'll always be informed about the status of your package!